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Explorer.exe process keeps crashing without warning

Recently I noticed that my explorer.exe keeps crashing down as soon as I open a specific folder inside my external drive. A google search revealed that there are lot of similar issues reported by many on the internet. For some users, explorer.exe crashes when they try to open a certain drive, folder or file, and for others it happens when they run a particular software or application. The troubleshooting steps and solution mentioned in these articles are very varied, some of which are accurate. In this article, you will find how to fix these errors simply and easily using event viewer.

What is Event Viewer?

Event Viewer is an in-built advanced tool that displays detailed information about significant events and helpful when troubleshooting errors with Windows and other programs. When the computer is turned on and running, every program and services sends a notification to event viewer which is logged in as a log. The program notification not only happens when the programs start, but also when it shuts down or whenever it come across an error. The notification is shown in the form of information, warning or an error. The reporting is not only restricted to programs, but also for administrative tasks, system tasks, setup tasks and system security tasks as well.

A computer user or administrator can use these logs in order to find where the problem lies inside the computer. In computer networks, system administrator can configure the event viewer to be viewed remotely for tracking information. It is quite common that you may not be aware of an error in your computer until the log in event viewer tells you so. (I just found from Event viewer that my PC is having an issue with installing a windows update)

Let me show you how to fix such issues easy and simple way

1) Click Start -> Run -> eventvwr.exe
or
Start -> Right click “My Computer” -> Manage -> Select “Event Viewer” under System tools on the right side.

2) Expand “Event Viewer”. Under “Windows Log” click on the “Application Log”. Refer the below picture to confirm.

explorer exe error eventviewer1 1024x614 Explorer.exe process keeps crashing without warning
3)Check for the error logs. In this case, there are lot of error logs reported. Check the latest error that coincide with the time explorer.exe crashed. Below the window, you can see the details related to that particular error.

explorer.exe error in eventviewer 11 Explorer.exe process keeps crashing without warning
In this case, the details show :

Faulting application Path: C:\Windows\explorer.exe
Faulting Module Path : C:\Program Files\K-Lite Codec Pack\ffdshow\ ffdshow.exe
Report ID: 2bc14e2c-930e-11e1-a640-001641f612a8

The faulting application here is explorer.exe and the faulting module path is a file related to K-Lite Codec Pack which I installed in my computer for supporting more video files. From this I can assume that the problem is associated with some corruption in the application K-Lite Codec. K-Lite Codec is a very popular codec pack and there is no reason to suspect it as a bad software. The only explanation is that it might have got corrupted for some reason.

In this case, I uninstalled K-Lite Codec Pack and checked if the issue was fixed. Once confirmed, re-install the software back and check if the problem is re-occurring. Hope you got the logic behind how to fix such issues. Event viewer is a very useful application since it logs in all events that happen in your PC. If properly used, the information inside Event viewer can be used not only to fix explorer.exe errors, but other errors as well.

About the author: I am Anup Raman. A Tech Enthusiast|Blogger|Tech Trainer with 10+ yrs experience in IT field. My field of expertise are in Operating Systems, mainly Windows and Computer security which comes from my experience working as Tech Support and Trainer for Microsoft, Symantec and McAfee. Loves blogging about Technical Troubleshooting, discussing latest Gadgets, Games and doing Reviews.

18 comments… add one

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  • fexplorer

    Please I need help!!

    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: SecurityManager.dll

    I don’t know what to do now.

    • This seems to be an issue with Office Outlook. Do you have it in your computer? Most probably, repairing the software or re-installing Outlook will fix the problem.

      • Muhd

        I’m going through with the same problem..
        Faulting application path: C:WindowsExplorer.EXE
        Faulting module path: SecurityManager.dll

        I repaired microsoft office (whole) then restarted windows, still windows explorer is crashing.

        Please Help!

        • Just came across a couple of cases related to GIMP creating this problem.
          Do you have GIMP installed in your computer? If yes, remove it. You can always install it back since it’s a free software.

    • brooke

      i also have the module path as securitymanager.dll

      Unfortunately this isn’t related to only outlook or one program…..
      Another with this module path found the problem to be with the program GIMP

      I have so far followed some help instructions to use crash-app-view to get a more detailed report showing other loaded modules and am waiting on some advice on what to do now and hoping that this report makes something clear to whoever understands it and I am able to fix this once and for all… I will update here with further details once I have heard back in hopes if anyone else has this problem and finds themselves at this forum they won’t have to keep searching :-)
      This is the loaded module view

  • frank f.

    re crashes “without warning.”

    Would the problem be any less if it first gave a warning? ”
    “Attention: Am about to crash, please take cover.”

  • Kice

    Okey i have this problem now when i start windows 8 enterprise the start menu doesn’t show up at all so i need to sign out couple of times so it would get back to normal i have run sfc /scannow it has repaired some error but the problem is still here please help me if you can.

    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: unknown

    • Faulting module path says unknown which makes this issue complicated and hard to find the real culprit. From my experience, unknown source is usually the security software. This can happen if the security software is corrupted. Remove security software and check if issue is fixed.

      Another method is to check if the error happens in safe mode.Restart computer and keep tapping F8 will take to safe mode. Mostly the issue will not re-occur in safe mode which is a confirmation that the issue is caused by some third party software. There is no easy way to find which third party software is responsible for the issue other than finding it by doing trial and error by either disabling or removing third party software one by one and checking the status. Also if you remember installing any software soon after which this problem started, remove it.

      Good Luck
      Anup Raman

      • Kice

        Thank you for the advice i have found the problem it was the security software i was using Avast Free Edition and it’s known it can make problems with windows 8 i hope it will help to other people ! You are good at this :) Thanks again.

      • Bhaskar

        Spot on Anup.. That should be the reason. But some Security softwares run even in safe mode. So F8 might not always work but that is the way to go about solving the problem..

        rgds
        BJ

        • Bhaskar

          Ooops!! I did not see the answer below. So it was the problem that Anup said. Well done.

  • xDw94xD

    Thank you for this information. I applaud for your amazing skills !

  • Ell

    Hi,

    Recently explorer.exe of my Win 8 Pro keep crashing whenever i open the explorer window. Typically within a few seconds of opening the explorer. As i use directory opus regularly, this doesnt annoy me as much but its problematic if i were to need to open control panel or toher explorer related functions. My event logs is as follows:

    Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763130
    Faulting module name: msaud32_divx.acm, version: 8.0.0.4487, time stamp: 0x3dd50000
    Exception code: 0xc0000005
    Fault offset: 0x00052170
    Faulting process ID: 0x1058
    Faulting application start time: 0x01cdd928f275be43
    Faulting application path: C:\WINDOWS\explorer.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\msaud32_divx.acm
    Report ID: 7475ed18-451d-11e2-afb8-10bf48bcfaaa

    As the fault seems to point to a microsoft related dll, i’m not sure if its due to an application i had installed. Hope u can shed some light on this. :)

    Thanks!

    • Hi Ell,

      The file msaud32_divx.acm is associated with Windows Media Player. So the problem should be a program or add-on that you might have installed for Windows Media Player. In this case, I wonder if you installed any codec packs for windows media player.By coincidence,the problem I mentioned here is associated with a codec pack. Even it is not a codec pack, check for any software that you might have installed which interferes with windows media player. It may even be something related to playing divx format. Once you narrow down the problem, Just uninstall it and then re-install after confirming the issue is fixed.If the problem comes back even after re-installing, maybe that add-on or program may be having issues with the latest Windows 8.Check the manufacturer website if they have released any fix for it.

      Good Luck

  • miya

    Hye.
    Need some help here.

    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\system32\kernel32.dll

    So should I reformat my laptop or what?

    Thanks :)

    • As of now, I dont think it’s worth formatting the laptop for this simple issue.
      It seems the .dll file is corrupted. Re-registering the dll file should help fixing it.

      Open command prompt with administrative privilege
      Execute the command regsvr32
      You will get a confirmation that it successfully re-registered the dll file.

      This should help fix the problem.Please do update the result.

      Good Luck
      Mia

      • On second thought, kernel32.dll need not be an issue with the file itself.It can be an issue with a program or application using kernel32.dll which is creating the problem.
        Check if you have the same problem in safe mode with networking. If no, then it should be a third party software problem.
        Think about the recent changes or any software which you may have added recently after which this problem started.Removing the program might help.

  • Steve

    Thanks Anup
    I haven’t solved my problem yet but you article certainly opened the most important tool to resolving.
    Nice, clear, concise!

    W7 64bit, Toshiba Satellite