A week back, I received this brand new never opened Samsung Galaxy J5 as a gift. For a tech enthusiast, I was so thrilled to get everything in place and get it ready for operation. After making sure the battery is charged 100%, the first step was to configure the Android device. The device was then configured to connect to the Wi-Fi network to install updates from Google Play Store. There were 3 system updates which got installed without any problem. The next step was to install updates from Google Play Store. That is when I encountered the error “Sorry, there seems to be a problem. Please try again.”. Clicking the next button kicked it back to Google Play Store page. The error was repeated in a loop.
It was disappointing to see an error on this brand new device. A quick google search made it clear the error is widely reported not only for Samsung Galaxy J5, but also other Samsung models and Android phones from other manufacturers. Unfortunately, at the time of this writing, Google don’t seem to have a fix for this problem.
Here is how I fixed the problem.
How I fixed Google Play Store error Sorry, there seems to be a problem. Please try again.
Every suggestion including a complete factory reset failed to fix this problem. But, this one step finally got the problem fixed.
- If you were trying to connect Google Play Store using Wi-Fi connection, change the network. Either use your data connection from your SIM to connect to a different Wi-Fi network and then try connecting to Play Store.
- If you were trying to connect Play Store using data connection from SIM, change it to a different network. Connect to an available Wi-Fi connection or use a different SIM card and then connect to Google Play Store.
Cause of this Error: There seems to be a problem with the network. At least, that seems to be the problem in this case. Change of network changes the DNS address which might have contributed in fixing the problem.
Once I changed the internet connection from home Wi-Fi to data connection from SIM, I was able to connect to Google Play Store. There were lot of updates which got installed without any problem. I shut down my Android, restarted it, then connected back to my home Wi-Fi. This time it connected back to Google Play Store without any problem. It’s a week now and no more issues. It seems the issue is fixed.
Other troubleshooting steps to fix Android Error Sorry, there seems to be a problem. Please try again.
Even though these troubleshooting steps didn’t work for me, here is a list of valid troubleshooting steps.
- Shut down Android device. Take off the battery for a minute or two, then turn it back on. This may help by clearing the cache memory and also clear saved DNS cache.
- Go to Android account settings -> Connect using a different Google account.
- Go to Android settings, reset Android to original manufacturer settings. If you are lucky, this should get your problem fixed.
Hopefully, this should help fixing the problem. Share your experience using comment section.