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Fix WhatsApp storage almost full error on Windows Phone

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This is a common WhatsApp error message if you using a Windows Phone. This is the error message.

Your phone is running low on storage. So WhatsApp can continue to work properly, free up 100 MB of space by:

  • Deleting apps you no longer use
  • Deleting large videos from your camera roll
  • Managing your storage in settings > storage sense

A quick check into my storage sense showed that phone memory is only 84 MB free space.

There are some steps that you can try to free up space in Windows Phone as mentioned in the article. Though these are valid steps to free up available space, it didn’t work for me. This made me wonder if the problem was with WhatsApp.

One of the problem with Windows phone is that the Apps are hardly updated. Compared to Android and IOS, Windows Phone is less popular with App developers. This is mainly because Microsoft is not sure if they want to continue support for Windows Phone software and instead concentrate on manufacturing phone hardware.

Assuming the problem is with the installed Apps, I assumed the problem was with WhatsApp. So, WhatsApp was uninstalled. After removing WhatsApp, I turned off and turned on the phone. On checking Storage sense, the phone memory now has 3.06 GB of free storage space.

After confirming there is enough free space, WhatsApp was re-installed. The installation worked without any problem. All my contacts and groups remained intact, but all messages were lost. But the files, pictures and videos send through WhatsApp was still listed inside Gallery.

Steps to free WhatsApp space in Windows Phone

  1. Open Settings > Storage Sense
  2. Open Phone
  3. Open Apps + games
  4. Click WhatsApp > click move to SD
    You cannot move WhatsApp completely to SD storage as this is not supported by WhatsApp developer. However, all the files, pics and videos will be moved to SD card using the step. If nothing is happening, it means WhatsApp is already configured to save files, pics and videos to SD card.
  5. If you have any other App or games listed inside apps + games, try to move them to SD card to free space from Phone storage.

Once these steps are followed, check Storage Sense to see if there is enough memory inside Phone memory. If this didn’t work, follow the next steps.

  1. Go to Settings > Storage sense > Phone > Apps + games
  2. Click WhatsApp > click uninstall

Once the uninstall is finished, switch off the phone. Turn it on again and check the free space in Storage Sense. If there is enough free space, it means the steps were successful and it was WhatsApp which was creating the problem. I cannot point out why WhatsApp create this problem, but it is most likely because of poor coding and lack of updating the App.

Once you have enough space, re-install WhatsApp

  1. Go to Windows Store -> search for WhatsApp > install WhatsApp.

Here is how the storage sense shows the available free space on my Windows Phone after uninstalling WhatsApp.

Phone storage after uninstalling whatsapp

Try the steps here and send me feedback in comment section. If lot of Windows Phone users have the same problem, we can make Microsoft aware of the problem and get them work on a fix for this problem.

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About the author: Anup Raman A Tech Enthusiast|Blogger|Tech Trainer with 10+ yrs experience in the field of IT. My expertise are in Operating Systems, mainly Windows and Computer security which comes from my experience, working as Tech Support and Trainer for Microsoft, Symantec and McAfee. Loves blogging about Technical Troubleshooting, discussing latest Gadgets, Games and doing Reviews.

{ 3 comments… add one }
  • ASK Feb 26, 2017, 11:55 pm

    Anup, I had this problem with Lumia 640. I did the same thing like your suggestion, uninstall the WA and reinstall it again. It worked for about 2 weeks, after that the same problem appeared again. The storage was full again.
    Tried to find solutions from both WA and Microsoft, no helpful response.
    Anyway, I find a solutions that works pretty good. I change phone to Android. Problem solved.

  • jojo Jan 10, 2017, 8:09 am

    you wrong, the publisher dosent allow to move to sd card

    • Anup Raman Jan 10, 2017, 9:18 am

      You got me wrong here. I didn’t recommend anywhere in this article to install WhatsApp on SD card. My recommendation is to uninstall and re-install WhatsApp. Moreover, what you said is already mentioned under Step 4.

      Please go through the instructions from top to bottom. Ty it out. Once you finish, let me know if it worked or not. Your feedback will help other readers.

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