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A week back, I received this brand new never opened Samsung Galaxy J5 as a gift. For a tech enthusiast, I was so thrilled to get everything in place and get it ready for operation. After making sure the battery is charged 100%, the next step is to configure Android device properly. First, the device was configured to connect to the internet for installing all hardware and software updates. There were 3 system updates which got installed without any problem. The next step was to install App updates from Google Play Store. That is when I encountered the error “Sorry, there seems to be a problem. Please try again.”. By clicking the next button, it kicked back to Google Play Store page and the same error was repeated in a loop.
It was a disappointing experience to see an error on a brand new device. A quick google search made it clear the error is widely reported not only for Samsung Galaxy J5, but also other Samsung models and Android phones from other phone manufacturers. Unfortunately, at the time of this writing, Google doesn’t seem to have a permanent fix for this problem.
Let me share, how I fixed the problem on my Android phone.
How I fixed Google Play Store error Sorry, there seems to be a problem. Please try again.
A lot of troubleshooting steps were followed. But every suggestion including a complete factory reset failed to fix the problem. But, this one step finally got my problem fixed.
- If you were trying to connect Google Play Store using Wi-Fi connection, change the network. Either use your data connection from your SIM to connect internet or try a different Wi-Fi network and then try connecting to Play Store.
- If you were trying to connect Play Store using data connection from SIM, change it to a different network or Wi-Fi. Connect to an available Wi-Fi connection or use a different SIM card and then connect to Google Play Store.
Cause: The problem seems to be a problem with DNS address. It seems when you connect your mobile device to the internet, it automatically gets a DNS address. The DNS address which was assigned when you first connect to the internet seems to be getting corrupted. When you connect to a different internet connection using a different Wi-Fi or data connection from SIM, it assigns a new DNS address which seems to work fine in most cases.
This seems to be the problem at least, in my case. Since this is a widely reported problem on new mobile devices, hopefully, Google will find a fix for it soon.
Result: Once I changed the internet connection from home Wi-Fi to data connection from SIM, I was able to connect to Google Play Store. There were lot of updates which got installed without any problem. I shut down my Android, restarted it, then connected back to my home Wi-Fi. This time it connected back to Google Play Store without any problem. It’s a week now and no more issues. It seems the issue is fixed.
Other troubleshooting steps to fix Android Error Sorry, there seems to be a problem. Please try again.
Even though these troubleshooting steps didn’t work for me, here is a list of other valid troubleshooting steps that I tried.
- Shut down Android device. Take off the battery for a minute or two, then turn it back on. This may help by clearing the cache memory and also clear the saved DNS cache.
- Go to Android account settings -> Connect using a different Google account.
- Go to Android settings, reset Android to original manufacturer settings. If you are lucky, this should get your problem fixed.
Hopefully, this should help fixing the problem. Share your experience using comment section.