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Fix Android Error “Sorry, there seems to be a problem.Please try again.”

fix Android error there seems to be problem

A week back, I received this brand new never opened Samsung Galaxy J5 as a gift. For a tech enthusiast, I was so thrilled to get everything in place and get it ready for operation. After making sure the battery is charged 100%, the next step is to configure Android device properly. First, the device was configured to connect to the internet for installing all hardware and software updates. There were 3 system updates which got installed without any problem. The next step was to install App updates from Google Play Store. That is when I encountered the error “Sorry, there seems to be a problem. Please try again.”. By clicking the next button, it kicked back to Google Play Store page and the same error was repeated in a loop.
fix Android Google Play Store ErrorIt was a disappointing experience to see an error on a brand new device. A quick google search made it clear the error is widely reported not only for Samsung Galaxy J5, but also other Samsung models and Android phones from other phone manufacturers. Unfortunately, at the time of this writing, Google doesn’t seem to have a permanent fix for this problem.

Let me share, how I fixed the problem on my Android phone.

How I fixed Google Play Store error Sorry, there seems to be a problem. Please try again.

A lot of troubleshooting steps were followed. But every suggestion including a complete factory reset failed to fix the problem. But, this one step finally got my problem fixed.

  • If you were trying to connect Google Play Store using Wi-Fi connection, change the network. Either use your data connection from your SIM to connect internet or try a different Wi-Fi network and then try connecting to Play Store.
  • If you were trying to connect Play Store using data connection from SIM, change it to a different network or Wi-Fi. Connect to an available Wi-Fi connection or use a different SIM card and then connect to Google Play Store.

Cause: The problem seems to be a problem with DNS address. It seems when you connect your mobile device to the internet, it automatically gets a DNS address. The DNS address which was assigned when you first connect to the internet seems to be getting corrupted. When you connect to a different internet connection using a different Wi-Fi or data connection from SIM, it assigns a new DNS address which seems to work fine in most cases.

This seems to be the problem at least, in my case. Since this is a widely reported problem on new mobile devices, hopefully, Google will find a fix for it soon.

Result: Once I changed the internet connection from home Wi-Fi to data connection from SIM, I was able to connect to Google Play Store. There were lot of updates which got installed without any problem. I shut down my Android, restarted it, then connected back to my home Wi-Fi. This time it connected back to Google Play Store without any problem. It’s a week now and no more issues. It seems the issue is fixed.

Other troubleshooting steps to fix Android Error Sorry, there seems to be a problem. Please try again.

Even though these troubleshooting steps didn’t work for me, here is a list of other valid troubleshooting steps that I tried.

  • Shut down Android device. Take off the battery for a minute or two, then turn it back on. This may help by clearing the cache memory and also clear the saved DNS cache.
  • Go to Android account settings -> Connect using a different Google account.
  • Go to Android settings, reset Android to original manufacturer settings. If you are lucky, this should get your problem fixed.

Hopefully, this should help fixing the problem. Share your experience using comment section.

{ 12 comments… add one }
  • Rajan February 14, 2018, 6:40 am

    Thank you for your guidance! It worked for me! I have been searching the web for two days but none of them were helpful; including Google support 🙂
    Once again thank you

  • hannah January 16, 2018, 1:22 am

    THANK YOU!!!

  • adnan June 30, 2017, 8:44 am

    Thank you so much . It really helped me a lot ….. thank u thank u thank u sooooo much .

  • P-Spicq June 5, 2017, 2:55 pm

    This is so much helpful… it worked out quite well for me.. Thanks a lot.

  • Summiya Khalid June 4, 2017, 7:32 pm

    Hey man Thanks a lot. Same was the case with me and I also tried all the solutions available on internet including factory reset. To my utter disappointment, non of them worked and I was very worried. Once again Thanks a lot 🙂

  • Rizwan June 3, 2017, 10:14 pm

    Great man
    You solve my problem. Google must get ur experties
    Thanks again

  • Chris March 30, 2017, 2:31 pm

    Thanks for this. Been trying for days to get back on to my account.

  • Jason March 29, 2017, 8:19 pm

    After updating the proper apk to fix access to Google on my new Eonon GA6153F (MTCD 5.1.1 Lollipop) Car head unit I ran into this error trying to connect my Google account. The suggestion of switching to a different wifi worked for me! I was connected to my home wifi but as suggested I switched to my phone provided hotspot wifi and proceeded to connect my Google account.

    After I setup Google I returned to my home wifi and downloaded/updated all of my apps from the Play Store with no issues. Thank you!

    • Anup Raman March 30, 2017, 1:56 pm

      Glad it worked. Thanks for taking time to share your experience.

  • Muaz February 8, 2017, 5:44 pm

    Thanks for help me! I changed DNS so that I able to connect my Google Account. Thanks for help!!!

  • Utkarsh February 6, 2017, 4:31 pm

    Thank yoy so much man…….
    By changing wifi network it works……

  • Filemon Elias January 15, 2017, 7:18 am

    Thanks a million after running around for almost 2 months i found the solution here. my girlfriend is so happy now.

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