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Fix CD/DVD Drive isn’t Recognized by Windows

troubleshoot CD/DVD Drive isn’t Recognized by Windows

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Rarely, we come across problems related to CD/DVD drive. Even if there is an issue, it is mostly related to its internal mechanism. But there are cases, when these CD/DVD drive is not getting recognized by the computer even when the drive is working fine. If you come across a situation where you cannot find your CD/DVD drive listed nowhere in your computer, try these troubleshooting steps.

Step by Step Procedure to Fix CD/DVD drive isn’t recognized by Windows

  1. Check if CD/DVD is working properly

First step is to make sure the device is working. Check if the CD/DVD drive is powered on by pressing the eject button. No matter the drive is recognized or not, the eject button will work as long as the power supply is there. If the eject is not working, you need to check the power supply from SMPS. Either change the power chord to the drive or replace SMPS.

  1. Check for corrupted registry entries

Presence of some registry entries may result in CD/DVD drives not recognized in windows explorer. Removing the corrupted entry should fix this problem.

  • Open Registry by pressing Windows Key + R and type regedit
  • Go to the location HKEY_LOCAL_MACHINE\ SYSTEM\ CurrentControlSet\ Control\ Class\ {4d36e965-e325-11ce-bfc1-08002be10318}
  • On the right side, check for entries UpperFilters and LowerFilters.
  • Restart Computer. Check if the CD/DVD drive is detected.
  1. Check Disk Management

Disk Management is the location where it lists all hard drives connected to your computer including hard disk both internal and external, USB drives, cache memory, CD/DVD drives.

  • Open Disk Management by pressing Windows Key + R, then type diskmgmt.msc.
  • Check for the partition which represents the CD/DVD drive. Right click and select the option, Change Drive Letter and Paths, Click Change and then assign it any other drive letter. (Usually, once the changes are made, the DVD drive gets recognized immediately. In case, if that didn’t happen, restart computer and check if the problem is fixed.)
  1. Check Device Manager

Device Manager shows the list of all devices connected to your computer including CD/DVD.

  • Open Device Manager by pressing Windows Key + R, then type devmgmt.msc
  • Under the DVD/ CD-ROM drives, right click on the listed entry and then click uninstall.
  • Restart computer and check if the issue is fixed
  1. Check conflicts with third-party software

Conflicts with third-party software may also cause the disk drives to get hidden. This problem may be caused by presence of third party disk writing softwares like Nero, Ashampoo, Cyberlink etc. Conflict between multiple softwares or if the software itself is corrupted can lead to problems.

  • Open Programs and Features by pressing Windows Key + R, then type appwiz.cpl
  • Go through the list and find if there are any CD/DVD burning softwares listed. If there are multiple softwares, remove one software at a time.
  • Restart computer and check if the problem is fixed.
  1. Check CD/DVD on a different computer

Connect the drive to a different computer and check if it is working. This is to ensure that the problem is not with OS. If it still don’t work on another computer, you may have to change CD/DVD drive.

Hope this article is helpful in fixing the problem with CD/DVD drive isn’t recognized in your computer.

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