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Fix CD-DVD missing in Windows 10

troubleshoot CD-DVD missing in Windows 10

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This is not an uncommon problem in Windows Operating system. I have seen these cases happening in XP, Vista, Win 7 and recently came across one in Windows 10. The fix can be as simple as just restart the computer to get the CD-DVD icons back. But in some cases, the issue can be a little complicated.

Possible causes for DVD missing in Windows

  • Problem with hardware driver
  • Problem with corrupted registry entries
  • Problem with software conflicts
  • Problem with operating system
  • Problem with CD-DVD drive

These are the possible reasons why Windows stop showing CD-DVD icon. Here is a step by step troubleshooting steps to try if the CD-DVD is missing.

Fix DVD missing in Windows 10

  1. Check Device Manager

Right click Start > Device Manager > Expand DVD/CD-ROM drives. Right click on the entry listed inside and click Uninstall. Now restart computer and check if the DVD is listed back in Windows explorer.

  1. Check Registry (Remove Upper Filter and Lower Filter)

There is an entry upper filter and lower filter which if corrupted can create problem

  • Press Windows Key + R to open Run window. Type regedit to open Registry editor.
  • Go to the location HKEY_LOCAL_MACHINE\ SYSTEM\ CurrentControlSet\ Control\ Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. To confirm you are in the right location, check if the Class value is CDROM on the right-side pane.
  • Check if you see any entry which say UpperFilters or LowerFilters on the right side. If there is an entry, right click on it and delete the entry.

Restart computer and check if DVD is back.

  1. Create a new registry value for atapi device

This step is done to create a new entry for Atapi device which might help recognize the new device.

  • Open registry
  • Go to location HKEY_LOCAL_MACHINE\ SYSTEM\ CurrentControlSet\ Services\ atapi
  • Right click atapi > select New > Key > name it Controller0
  • Right click Controller0 > select New > DWORD(32-bit) > Name it EnumDevice1
  • Double click on EnumDevice1 and set the value to 1

Restart computer and check if the problem is fixed.
troubleshoot CD-DVD missing in Windows 10 registry entry

  1. Uninstall all CD-DVD burning softwares

Previously in XP and Vista, it used to be a big problem. Conflicts with CD-DVD burning software such as Nero, Cyberlink may create these problems. The solution is to remove these software’s, restart computer and check if the problem gets fixed.

This step should be valid for Windows 10 as well. Remove if you have any disk burning software’s and check if the problem gets fixed.

  1. Check for any operating system problem

If operating system is corrupted beyond a point, this can lead to multiple problems including unable to detect devices. A solution is to do an SFC scan. Once the scan is complete, restart computer and check if the DVD drive is now recognized.

  1. Check for CD-DVD drive problems

If none of the steps above worked, the problem might be hardware related. First check if the connectors are working fine and connected properly. Another step to try is connecting to another computer and check if it works fine.

Hope this article help you fix problem in your computer. Share your experience here.

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