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Fix Remote Desktop Virtual Memory Error in Windows 8.1

troubleshoot windows 8.1 Error 0X80240017

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After upgrading to Windows 8.1, some users are facing problems with using Remote Desktop. Sometimes the Remote Desktop settings is greyed out. It may also show the error

“This computer can’t connect to the remote computer”.
“The problem might be due to low virtual memory on your computer. Close your other programs, and then try connecting again”

The issue can be fixed by editing the registry key

HKEY_CURRENT_USER\ Software\ Microsoft\ Terminal Server Gateway\ Messages\ <Domain>\ <USERNAME>\ UserPreferenceOption. Change value from 1 to .

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{ 5 comments… add one }
  • jeff June 19, 2019, 1:38 am

    Are the changes made on the machine making the rdp session or the machine being connected to?

    • Anup Raman June 19, 2019, 12:49 pm

      The machine making the RDP session

  • Alex Hernandez April 26, 2018, 12:40 am

    You make my day!! I spent a lot of time finding for a solution and nothing worked…until now

    Thank you!!!

  • NoPH8 January 11, 2014, 7:10 pm

    Thank you! It really helped me!

  • Enrico Giacomin November 29, 2013, 4:30 pm

    Great Anup. You avoid me a big headache

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