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How to Fix Any Problems Related to Login to Secure Website?

unable to Login to Secure Website
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At least some of you might have faced problems with not able to login to a secure website. What I mean by secure websites are those websites which require you to enter a username and password. Usually, when this happens, you will be able to browse any website without a problem except when it comes to a secure website. One reason for the problem is you entered the wrong username or password. It is something only you can deal with as you have the username and password. It is beyond the scope of this topic. Another problem is when you get a blank white screen or get automatically logged off even after entering the right username and password. This article will go through a step by step troubleshooting to be followed to fix problems relating to log in to secure websites.

  1. Check the date and time

In my professional career, the majority of issues related to secure website is because of having wrong system time and date. When it comes to secure websites, especially banking website is very particular about the system date and time. Deviation in time is sometimes okay, but they are very particular about the date. Check your computer's date and time. If it is wrong, correct it. If that is the issue, you should now be able to login with any problem.

Restart your computer and check if the system is able to remember the changed date and time. If No, you might have a defective BIOS battery. BIOS battery is responsible for storing the basic system settings such as time and date. Rarely BIOS battery goes out of charge and even when it happens, it will be in old computers. It can easily be fixed by replacing the BIOS battery.

  1. Problems with SSL state

SSL (Secured Socket Layer) might be another issue. It is very easy to fix.

  • Open Internet Explorer -> Tools ->Internet Options-> "content” tab -> Clear SSL state.
  • You will get a confirmation, just click “Ok”.

Now check if the problem is fixed.

I recommend doing an IE optimization as well. IE optimization helps in optimizing IE for maximum performance. Following the steps might help to fix other issues as well which you are not aware of. Hence the recommendation.

  1. Fix corrupted Internet Explorer

There are certain .dll files which are used by the system to login secure websites.

softpub.dll
wintrust.dll
initpki.dll
dssenh.dll
rsaenh.dll
gpkcsp.dll
sccbase.dll
slbcsp.dll
cryptdlg.dll

If any of these .dll files are corrupted, you may not be able to login into a secure website. You can re-register these dll files by executing the commands in command prompt.

  • Open command prompt with administrative privilege
  • Click Start -> in search window type “cmd” -> in the search list, right-click cmd, select run as administrator.
  • Copy the files below, right click on cmd prompt window, click Paste and hit Enter.
    This executes the commands and the problem should be fixed.
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

Check if the problem is fixed.

You can do a little more to your computer having faced this problem. There are a lot of .dll files which are used by the web browsers for normal functions. Over a period of time, the chances of these .dll files getting corrupted are very high. This may lead to strange browser behavior and performance problem. I usually re-register all .dll files periodically, no matter if I have a browser problem or not. Re-registering these files never create any issues, it just makes these files healthier.

Copy the files below, right click on cmd prompt window (cmd prompt should be open with administrator privilege), click Paste and hit Enter.

You may not get any message confirming your action. To be on the safer side, keep the window open for 3-4mts as some of the .dll files like initpki.dll take more time to get registered.

rem Script used to manually reregister Internet Explorer and Shell related *.dlls
rem Also included the Digital Signing and Cryptographic Provider *. dlls if needed
rem rundll32.exe advpack.dll /DelNodeRunDLL32 C:\WINNT\System32\dacui.dll
rem rundll32.exe advpack.dll /DelNodeRunDLL32 C:\WINNT\Catroot\icatalog.mdb
rem regsvr32 setupwbv.dll /s
rem regsvr32 wininet.dll /s
regsvr32 comcat.dll /s
regsvr32 CSSEQCHK.DLL /s
regsvr32 shdoc401.dll /s
regsvr32 shdoc401.dll /i /s
regsvr32 asctrls.ocx /s
regsvr32 oleaut32.dll /s
regsvr32 shdocvw.dll /I /s
regsvr32 shdocvw.dll /s
regsvr32 browseui.dll /s
regsvr32 browsewm.dll /s
regsvr32 browseui.dll /I /s
regsvr32 msrating.dll /s
regsvr32 mlang.dll /s
regsvr32 hlink.dll /s
rem regsvr32 mshtml.dll /s
regsvr32 mshtmled.dll /s
regsvr32 urlmon.dll /s
regsvr32 plugin.ocx /s
regsvr32 sendmail.dll /s
rem regsvr32 comctl32.dll /i /s
rem regsvr32 inetcpl.cpl /i /s
rem regsvr32 mshtml.dll /i /s
regsvr32 scrobj.dll /s
regsvr32 mmefxe.ocx /s
rem regsvr32 proctexe.ocx mshta.exe /register /s
regsvr32 corpol.dll /s
regsvr32 jscript.dll /s
regsvr32 msxml.dll /s
regsvr32 imgutil.dll /s
regsvr32 thumbvw.dll /s
regsvr32 cryptext.dll /s
regsvr32 rsabase.dll /s
rem regsvr32 triedit.dll /s
rem regsvr32 dhtmled.ocx /s
regsvr32 inseng.dll /s
regsvr32 iesetup.dll /i /s
rem regsvr32 hmmapi.dll /s
regsvr32 cryptdlg.dll /s
regsvr32 actxprxy.dll /s
regsvr32 dispex.dll /s
regsvr32 occache.dll /s
regsvr32 occache.dll /i /s
regsvr32 iepeers.dll /s
rem regsvr32 wininet.dll /i /s
regsvr32 urlmon.dll /i /s
rem regsvr32 digest.dll /i /s
regsvr32 cdfview.dll /s
regsvr32 webcheck.dll /s
regsvr32 mobsync.dll /s
regsvr32 pngfilt.dll /s
regsvr32 licmgr10.dll /s
regsvr32 icmfilter.dll /s
regsvr32 hhctrl.ocx /s
regsvr32 inetcfg.dll /s
rem regsvr32 trialoc.dll /s
regsvr32 tdc.ocx /s
regsvr32 MSR2C.DLL /s
regsvr32 msident.dll /s
regsvr32 msieftp.dll /s
regsvr32 xmsconf.ocx /s
regsvr32 ils.dll /s
regsvr32 msoeacct.dll /s
rem regsvr32 wab32.dll /s
rem regsvr32 wabimp.dll /s
rem regsvr32 wabfind.dll /s
rem regsvr32 oemiglib.dll /s
rem regsvr32 directdb.dll /s
regsvr32 inetcomm.dll /s
rem regsvr32 msoe.dll /s
rem regsvr32 oeimport.dll /s
regsvr32 msdxm.ocx /s
regsvr32 dxmasf.dll /s
rem regsvr32 laprxy.dll /s
regsvr32 l3codecx.ax /s
regsvr32 acelpdec.ax /s
regsvr32 mpg4ds32.ax /s
regsvr32 voxmsdec.ax /s
regsvr32 danim.dll /s
regsvr32 Daxctle.ocx /s
regsvr32 lmrt.dll /s
regsvr32 datime.dll /s
regsvr32 dxtrans.dll /s
regsvr32 dxtmsft.dll /s
rem regsvr32 vgx.dll /s
regsvr32 WEBPOST.DLL /s
regsvr32 WPWIZDLL.DLL /s
regsvr32 POSTWPP.DLL /s
regsvr32 CRSWPP.DLL /s
regsvr32 FTPWPP.DLL /s
regsvr32 FPWPP.DLL /s
rem regsvr32 FLUPL.OCX /s
regsvr32 wshom.ocx /s
regsvr32 wshext.dll /s
regsvr32 vbscript.dll /s
regsvr32 scrrun.dll mstinit.exe /setup /s
regsvr32 msnsspc.dll /SspcCreateSspiReg /s
regsvr32 msapsspc.dll /SspcCreateSspiReg /s
regsvr32 licdll.dll /s
regsvr32 regwizc.dll /s
regsvr32 softpub.dll /s
regsvr32 IEDKCS32.DLL /s
regsvr32 MSTIME.DLL /s
regsvr32 WINTRUST.DLL /s
regsvr32 INITPKI.DLL /s
regsvr32 DSSENH.DLL /s
regsvr32 RSAENH.DLL /s
regsvr32 CRYPTDLG.DLL /s
regsvr32 Gpkcsp.dll /s
regsvr32 Sccbase.dll /s
regsvr32 Slbcsp.dll /s
exit

Microsoft have an automated tool which also does the same. You can get it from here.  It is very easy to operate, just download and run it. I like to get my hands dirty and manually do things to see the issue getting fixed, so I prefer the previous method.

  1. Reset Internet Explorer

Having gone through all the 3 steps mentioned before, I don’t think this step is needed. Just in case if the issue is not fixed, try it as a last resort.

  • Click Start-> in run or search window, type inetcpl.cpl -> click Advanced Tab->Reset Internet Explorer Settings.

This will reset Internet Explorer and take it to manufacturer settings. It might fix the issue in cases where a minor change in IE settings creates the problem. Check if the issue is fixed.

  1. Enable compatibility view

This may be the one which I least expect to fix the problem. Click on enable compatibility view button on the address bar. Check the image below.

If the issue is related to the secured website not compatible with your current browser version, then this should fix it.

  1. Do a System Restore

This is what I call a workaround. If the issue is still not fixed after following all the steps, then this might be weird and complicated. Try doing a system restore to a time when the browser was working fine. This should fix the issue finally for you.

I hope you are now well educated to fix problems with secure website login. If you find this article useful, feel free to comment and share it with your friends.

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