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Recover Webpage – Fix Internet Explorer Freezing up?

internet explorer troubleshooting recover webpage error

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Internet Explorer is not my favorite browser and it will never ever be in the near future unless Microsoft does something to improve its performance compared to Chrome and Firefox. However, being the webmaster of this site I need to constantly check my website in different browsers to make sure it is optimized for readers using different browsers. Today, when I opened IE it gave a message “recover webpage” at the bottom of the page. On clicking “recover webpage” button, it gave a message the website is not responding. Played with this issue for some time and noticed that the site did show up after almost 3-5mts. After playing around, I finally figured it out.

This article gives you a detailed logical step by step method to get recover webpage problem solved.
Recover webpage error message

Check Internet Explorer settings

Slow performance and frequent crash of Internet Explorer can be attributed to the presence of a lot of temporary files and corrupted files in the internet cache folder. Also, changes can happen in the internal settings without your knowledge after using it over a period of time.  Do an IE optimization as mentioned in the link. An IE optimization will reset all IE settings and remove temporary files. This should fix most of the problems. Check if the problem is fixed now.

If the above step didn’t fix the issue, this step has more chance of fixing this.

  • Close all Internet Explorer windows
  • Press Windows Key + R to open the Run window
  • type inetcpl.cpl to open internet options
  • Go to Advanced Tab
  • Click on Reset

This step will Reset Internet Explorer settings to the default manufacturer settings which should fix most cases.

Check Internet Explorer Add-ons

Add-ons give additional functionality to a web browser. But the same add-ons are responsible for creating most problems in browsers. Check if the problem is created by add-ons.

    • Close all Internet Explorer windows
    • Click Start -> Run -> Type “inetcpl.cpl
    • Go to “Programs” tab -> Select “Manage add-ons
    • Under add-on type, select “Toolbars and Extensions”. This will show you the list of all add-ons on the right side
    • Select an add-on and then select the Disable button at the right corner. Do the same for all add-ons. Open Internet explorer after disabling all add-ons.
    • If Internet Explorer works fine with add-ons disabled, this is an issue with an add-on. Now enable add-ons one by one followed by checking internet explorer. Once you enable the corrupted add-on, Internet Explorer will show a problem. Now you can go to add/remove program to remove the corrupted add-on.
internet explorer add on caused recover webpage error

In my case, it was the shockwave flash object which was corrupted. Disabling it fixed the problem immediately. I removed Adobe Flash Player add-on. Re-installed it and everything worked fine.

Check Internet Explorer settings using Ccleaner

This is one additional step I added later as I was able to catch some issues using CCleaner.

CCleaner is one of the software, I recommend as a must have software in a computer with Windows Operating System. In this case, I recommend running Ccleaner because the entries that may not be displayed inside Internet options my get listed here. Ccleaner is free for personal use.

    • Open Ccleaner, go to Tools option on the left side, then click Startup. Click on Internet Explorer.
      You can see a list of add-ons which are connected to Internet Explorer. Look for suspicious looking and then Disable it. Check if that fixes this problem. Once you confirm the problem is caused by a particular add-on, use the Delete option to remove it.
catching internet explorer add-on using ccleaner
Check this article on how to Use Ccleaner like a Pro

Make sure Internet Explorer files are healthy and working fine

Over a period of time, Internet explorer .dll and .ocx files might also get corrupted after being subjected to attack from malware and compatibility issues. Re-registering the IE .dll files will fix the problem.

Copy the files below. Open command prompt with administrator privilege, right-click on command prompt windows, click Paste and hit Enter. This will execute all the below commands in command prompt window.

rem Script used to manually reregister Internet Explorer and Shell related *.dlls
rem Also included the Digital Signing and Cryptographic Provider *. dlls if needed
rem rundll32.exe advpack.dll /DelNodeRunDLL32 C:\WINNT\System32\dacui.dll
rem rundll32.exe advpack.dll /DelNodeRunDLL32 C:\WINNT\Catroot\icatalog.mdb
rem regsvr32 setupwbv.dll /s
rem regsvr32 wininet.dll /s
regsvr32 comcat.dll /s
regsvr32 CSSEQCHK.DLL /s
regsvr32 shdoc401.dll /s
regsvr32 shdoc401.dll /i /s
regsvr32 asctrls.ocx /s
regsvr32 oleaut32.dll /s
regsvr32 shdocvw.dll /I /s
regsvr32 shdocvw.dll /s
regsvr32 browseui.dll /s
regsvr32 browsewm.dll /s
regsvr32 browseui.dll /I /s
regsvr32 msrating.dll /s
regsvr32 mlang.dll /s
regsvr32 hlink.dll /s
rem regsvr32 mshtml.dll /s
regsvr32 mshtmled.dll /s
regsvr32 urlmon.dll /s
regsvr32 plugin.ocx /s
regsvr32 sendmail.dll /s
rem regsvr32 comctl32.dll /i /s
rem regsvr32 inetcpl.cpl /i /s
rem regsvr32 mshtml.dll /i /s
regsvr32 scrobj.dll /s
regsvr32 mmefxe.ocx /s
rem regsvr32 proctexe.ocx mshta.exe /register /s
regsvr32 corpol.dll /s
regsvr32 jscript.dll /s
regsvr32 msxml.dll /s
regsvr32 imgutil.dll /s
regsvr32 thumbvw.dll /s
regsvr32 cryptext.dll /s
regsvr32 rsabase.dll /s
rem regsvr32 triedit.dll /s
rem regsvr32 dhtmled.ocx /s
regsvr32 inseng.dll /s
regsvr32 iesetup.dll /i /s
rem regsvr32 hmmapi.dll /s
regsvr32 cryptdlg.dll /s
regsvr32 actxprxy.dll /s
regsvr32 dispex.dll /s
regsvr32 occache.dll /s
regsvr32 occache.dll /i /s
regsvr32 iepeers.dll /s
rem regsvr32 wininet.dll /i /s
regsvr32 urlmon.dll /i /s
rem regsvr32 digest.dll /i /s
regsvr32 cdfview.dll /s
regsvr32 webcheck.dll /s
regsvr32 mobsync.dll /s
regsvr32 pngfilt.dll /s
regsvr32 licmgr10.dll /s
regsvr32 icmfilter.dll /s
regsvr32 hhctrl.ocx /s
regsvr32 inetcfg.dll /s
rem regsvr32 trialoc.dll /s
regsvr32 tdc.ocx /s
regsvr32 MSR2C.DLL /s
regsvr32 msident.dll /s
regsvr32 msieftp.dll /s
regsvr32 xmsconf.ocx /s
regsvr32 ils.dll /s
regsvr32 msoeacct.dll /s
rem regsvr32 wab32.dll /s
rem regsvr32 wabimp.dll /s
rem regsvr32 wabfind.dll /s
rem regsvr32 oemiglib.dll /s
rem regsvr32 directdb.dll /s
regsvr32 inetcomm.dll /s
rem regsvr32 msoe.dll /s
rem regsvr32 oeimport.dll /s
regsvr32 msdxm.ocx /s
regsvr32 dxmasf.dll /s
rem regsvr32 laprxy.dll /s
regsvr32 l3codecx.ax /s
regsvr32 acelpdec.ax /s
regsvr32 mpg4ds32.ax /s
regsvr32 voxmsdec.ax /s
regsvr32 danim.dll /s
regsvr32 Daxctle.ocx /s
regsvr32 lmrt.dll /s
regsvr32 datime.dll /s
regsvr32 dxtrans.dll /s
regsvr32 dxtmsft.dll /s
rem regsvr32 vgx.dll /s
regsvr32 WEBPOST.DLL /s
regsvr32 WPWIZDLL.DLL /s
regsvr32 POSTWPP.DLL /s
regsvr32 CRSWPP.DLL /s
regsvr32 FTPWPP.DLL /s
regsvr32 FPWPP.DLL /s
rem regsvr32 FLUPL.OCX /s
regsvr32 wshom.ocx /s
regsvr32 wshext.dll /s
regsvr32 vbscript.dll /s
regsvr32 scrrun.dll mstinit.exe /setup /s
regsvr32 msnsspc.dll /SspcCreateSspiReg /s
regsvr32 msapsspc.dll /SspcCreateSspiReg /s
regsvr32 licdll.dll /s
regsvr32 regwizc.dll /s
regsvr32 softpub.dll /s
regsvr32 IEDKCS32.DLL /s
regsvr32 MSTIME.DLL /s
regsvr32 WINTRUST.DLL /s
regsvr32 INITPKI.DLL /s
regsvr32 DSSENH.DLL /s
regsvr32 RSAENH.DLL /s
regsvr32 CRYPTDLG.DLL /s
regsvr32 Gpkcsp.dll /s
regsvr32 Sccbase.dll /s
regsvr32 Slbcsp.dll /s

Check if the problem is fixed.

Downgrade Internet Explorer

Lots of articles mention downgrading IE9 to IE8 or IE8 to IE7 to fix this problem. However, I won’t recommend this unless you started having this problem soon after upgrading to the latest Internet Explorer version or after installing an update for IE.

Hopefully, this should fix recover webpage error. If you have any questions, please feel free to contact or comment me below.

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{ 65 comments… add one }
  • roger December 2, 2017, 2:49 am

    what did it for me was to disable all addons and no more “recover webpage”

  • Joe October 27, 2017, 2:31 am

    I used your suggestion with the manage add ons and it was the same problem you had , it was the shockwave flash object , I disabled it and computer runs great now , thanks !!

  • Dabber February 26, 2017, 2:14 pm

    Having suffered from a slow computer, I Googled “Recover website” and found A Tech Journey. With the help of your replies to request – and purchasing the PC Clean software advertised on your site – I was able to delete unnecessary data. But I am still plagued by my online back not working properly – and now Microsoft has joined in.
    Can I safely delete my bank account and then safely get it back? Any tips on what to do?
    By the way, I have found that if you click on the [Recover website] panel you are going round in circles – always restarting the process. I click on the X next to the panel – this turns red – and the log-in process goes on at its slow pace – eventually starting properly. But the dreaded Recover website panel returns from time to time, even after the website working properly for quite a while.

    • Anup Raman February 26, 2017, 2:53 pm

      Sorry, the problem is still not clear to me. I am unable to understand

      1) Which OS is installed in this computer?
      2) When you said the computer is slow, did you mean the computer slow or is it the web browser slow? This article is for browser issues.
      3) Which is the software that you installed? Please be specific. I did recommend using Ccleaner and superantispyware to remove junk files and other malicious programs.
      4) Where did you save bank account?

      This is what I suggest

      1) Never allow any programs to remember bank account. So if you have bank account stored inside a software, then remove it.
      2) Do an IE optimization properly as mentioned in the link.

      Hope this helps.

      • Dabber February 26, 2017, 3:42 pm

        Sorry Anup. I didn’t explain very well. I have trouble in accessing my on-line bank account (not back account as I said before!). The Recover Website link always pops up. I have Internet Explorer but have just added Google Chrome as an alternative and this works fine. Yes, you recommended CClean, but an advert on the website was for PC Clean and this is what I purchased. It cleaned up the computer very well – except for the bank and Microsoft. I didn’t save the online bank account anywhere – presumably it is somewhere in the bank’s website archives, which I used to be able to access with http://www.————–.co.uk (bank’s name not used here for obvious reasons). I did the IE optimisation from your website, but this didn’t cure the bank access fault.

        • Anup Raman February 26, 2017, 4:26 pm

          Thanks for clearing my doubts.

          If IE optimisation is done properly, there is nothing much we can do as it is the ultimate step that can be done to fix any IE issues. Just couple of suggestions.

          1) While doing IE optimisation, if you go to Advanced tab (step 8), there is an option to Reset. This will help you to reset IE to original manufacturer settings by removing all add-ons and load default settings. If you have not tried it, it is worth trying.
          2) Check for any security software toolbars or extensions inside IE (Step 7). If yes, remove it.

          If nothing worked, I suggest shifting to chrome browser. Chrome browser is far superior to IE when it comes to performance and security. I love Microsoft, but hates IE.
          Regarding banking details, nothing needs to be done. If it is not stored inside any software, there is nothing to worry about. You may use Chrome browser for banking purpose.

          Here are some recommendations when browsing secure sites.

  • Ralph October 20, 2016, 4:57 pm

    Have IE open, it has been hijacked by fake Microsoft Security warning that wants me to call a phone number etc…. What I need to do is find out what the web address was for this poisoned page so that I can block it at the firewall. Unfortunately IE wont let me look at it as it has the fake warning up and I can’t get to the IE address line to capture the full address it is on. Is there a place I can look after I have killed IE in Taskmgr to see what URL IE was on that gave it the fake warning.



    • Anup Raman October 21, 2016, 5:13 am

      This clearly is a case of browser infected by a malware or ransomware. To fix this problem, this is what I would do.
      1) Do an IE optimization as mentioned in the link. I would also take special care in checking the add-ons looking for a suspicious add-on, then try to disable and remove it.
      2) Go to Control Panel -> Programs and Features. Go through the list of installed programs. Remove suspicious looking entries especially the one which looks like a malware and the programs which are not used anymore.
      3) Download Superantispyware. You may try the free version. Run a scan and fix the issue. Even running ccleaner should help. Here is a link on how to run ccleaner.
      Note: Step 1 is designed to remove malware from Internet explorer, while step 2 and 3 are for removing the malware completely from computer. So, if step 1 fixed the problem, please do complete step 2 and 3 as well to make sure the malware is removed.
      Keep us updated. Good luck.

  • Surya June 14, 2016, 4:32 pm


    We are getting an error which says, corp.local is not responding. We are unable to get rid of this error and struggling to solve. Any help please. Thanks a lot.


  • alchoi August 29, 2015, 4:33 pm

    My problem is solved after I uninstall McAfee Web Advisor which is the culprit of the problem. It slows down IE so much.

  • nabin kandel August 21, 2015, 10:44 am

    help me….

    • Anup Raman August 21, 2015, 2:37 pm

      Please give me details so that I can try helping you. Thanks

  • Mark Channing July 13, 2015, 12:16 pm

    I found that when I re-installed mcafee live safe this resolved the issue. normally would not use mcafee but its free for 3 years with current PC.
    A lot of other things started working again like downloading chrome was not working.

    • Tbone August 5, 2015, 5:50 am

      McAfee blows normally. Usually instead of getting a virus and infecting your computer the McAfee would cause your computer to crash and have to restart.

      McAfee should be listed as a virus or malware.

  • lindsey June 23, 2015, 4:19 pm

    Hi I am having trouble with a particular website, every couple of minutes it comes up with “not responding” at the bottom of the page. I then have to click on “recover webpage” this appears only to be happening to one site at the moment, and has been happening for a very long time, I try to order online but because of the trouble I end up going into the shop. can you help please

    • Anup Raman July 1, 2015, 4:32 am

      Apologize for the late reply.
      Does that website need Flash or Java to display contents? These programs might be corrupted.
      Go to the list of installed programs and remove any entries with Flash or Java. Then go back to the same website. This time it will ask you to download and install the program to show content. Hopefully re-installing should fix the issue.
      In some cases, flash and java softwares might be so corrupted that it refuses to remove itself. Try these uninstallers from the links
      Java uninstaller
      Flash uninstaller

  • joseph ferrante March 18, 2015, 2:34 pm

    Are you shitting me Id be here for 2 weeks copying and pasting all those things in command prompt.

    • Anup Raman March 18, 2015, 5:10 pm

      🙂 just highlight all the commands using the mouse, press CTRL + C for copying those files. Then open command prompt window. Then Right click on the black screen. Click on the paste option. All that you copied will be pasted there and automatically executed.
      Apologize if my instructions were not specific enough.

  • Theresa March 17, 2015, 11:49 pm

    I have struggled with my HP laptop and the Recover Webpage error for over 12 months – I have optimised, reset, cleared the cache and everything else that was suggested to no avail but I think your help has sorted it out
    A huge thank you

    • Sdtex July 13, 2017, 4:19 pm

      I just did what you recommended, results still pending, but as far as your instructions go, I think you were more than clear on how to copy and paste these files. You may want to give a little bit better instructions on how to get to the Command Prompt however. You simply say to right click to run as admin, but not how to get to the CP. I had no problem doing this but I’m thinking of someone with not much experience would be lost at this step. Thanks for your possible solution, because this has haunted me for months.

  • Valerie Kor March 13, 2015, 1:50 am

    I am now working on a website for my client. He is using internet explorer and it must have temporary files that are corrupt because he receives that “not responding” message. He is the only client that Is there any way I can do on my end to make sure that Internet Explorer uses get the best experience? The solutions prescribed in this post requires me to go to the end-user’s computer to check out the their internet explorer settings. That is not viable with our customers who are located elsewhere.

  • Sharon February 6, 2015, 7:25 pm

    Not only did this work, Explorer is much faster. Thank you!!

  • Carrol Howeth February 1, 2015, 2:36 am

    What’s up, everything is going perfectly here and ofcourse every one is sharing information, that’s in fact excellent, keep up writing.

  • Gregory January 28, 2015, 4:43 am

    Hi Anup, Please Help Me too, I disabled the shockwave flash, reinstalled adobe flash, and still the “Recover webpage” at bottom of page in Windows 8.1 appears, and screen freezes. If I disable the Shockwave flash, then my crosswords will not display, saying that it requires flash. What do I do in this situation ?? Thank you in advance for your help !!

    • Anup Raman January 28, 2015, 1:26 pm

      Sometime even if it looks flash is uninstalled, some corrupted files might still refuse to remove.
      1. Use this flash uninstaller from the link to uninstall flash.
      2. Go to the list of all installed programs and uninstall all entries related to Java.
      3. Now try to go to the game or crossword puzzle website to play the game. It automatically prompts to install flash or java if needed. Install it and then check if the problem gets fixed.
      Let me know how it went. Good Luck.

  • Andrea Kornis January 20, 2015, 7:32 pm

    When I went to Manage Add-Ons, I disabled the “Shockwave Flash Object” that I later realized that you highlighted in the example above. I disabled this one because it had the most recent File Date, and to my surprise, the “Recover Webpage” problem disappeared. Thank you so much for your knowledgeable help.

    • Joe October 27, 2017, 2:35 am

      I did the exact same thing , and it worked!!!!

  • nev brig December 5, 2014, 2:49 am

    excellent info ..no fog ..and your page scrolld easily after tortuouse work at crawly screen ..

  • RR November 19, 2014, 6:10 am

    Really thorough and helpful, thanks! Doing these right now.

  • Magda October 8, 2014, 7:00 am

    Thank you for getting back to me. The OMNITECH SUPPORT for $119.00 make my computer WORSE. This charge was ONLY ONE (1) times help. Now I have exact same problem + I write E-mails and my computer freez, and the letter disappear. Also some page I am looking disaper. What can I do now? Regards, Magda

    • Anup Raman October 18, 2014, 12:21 pm

      Sorry for messaging late. Somehow I missed your message.

      As I said before, the best solution is try a different browser as Google Chrome or Firefox.

      The reason why the letters disappear, seems to me like a problem with the browser not completely loading up in time. Try this. When you want to write message, first write it on a notepad and then save it, so that you wont lose it. Then open your web browser, copy the contents of notepad to email and then send it.

      For computer freezing up, try to run the free software ccleaner and get rid of unnecessary and junk files. Also check if the security software in your computer is working properly. If not, uninstall it. Check if that makes a difference.

  • Magda October 4, 2014, 4:49 am

    Need your HELP & ADVICE? I am having the problem all the times. Microsoft page telling me the webpage need recovery.
    This is interruptung me all the times and it is terrible. I called OMNITECH SUPPORT, paid $119.00 I don’t know what they did?? but the problem is still there. I have Window Vista Home Premium, what you can recommend for me please? Thank you, Magda

    • Anup Raman October 4, 2014, 11:26 am

      It is difficult to say what exactly happened. The steps mentioned in this article is enough to solve most problems.

      If possible, follow the same steps again and make sure it is done properly. Try disabling or remove all add-ons and check if that help in fixing the issue.

      You may also try using other web browsers like Google Chrome or Firefox instead of Internet Explorer. I hope Omnitech support will help you in installing new web browsers and use them. Usually, these premium support carry a guarantee period where they will troubleshoot for free or they refund the amount if they can’t fix it.

      Hope you find this useful.

  • Ray September 10, 2014, 2:23 am

    You are the best, THANK YOU !!!

  • Gordon Gilmore May 14, 2014, 4:31 pm

    Thank you, thank you. Wish we had a lot more people like you.
    Paste did not high light on my page.

  • Neo March 29, 2014, 5:11 am

    Hey Anup.
    Your the best !!!!!!!!!!!!!!!!!!!! thanks soo much it work .. no more space ship….that recovery prbo is less too… thank you soo much… can I bug you for more issues in PC if I get any ?
    take care man .. all the best …
    ps.. ill add u on fb too…

    • Anup Raman March 29, 2014, 10:36 am

      🙂 Glad to know the problem is taken care of. Thanks for the feedback.
      Neo, Please feel free to contact me for any PC issues. I recently started a Q&A section on my site. This is still in development stage as of the time of writing (29/03/2014). You may post questions there which may help others as well.
      Also the mail id you gave me is not working. I got message delivery failure twice. You can get my mail id on my About Me Page.
      Take Care Buddy. Good Luck

  • Neo March 27, 2014, 12:11 am

    Hi Anup,

    thanks soo much
    and I think I found the name for that game

  • Neo March 25, 2014, 10:01 pm


  • Neo March 24, 2014, 6:41 am

    Hi Anup,
    It did not work could you come on skp so I can do it online with you if you don’t mind..

    • Anup Raman March 25, 2014, 1:43 pm

      I am unable to contact on your email id. Please message the right email id.

  • Neo March 21, 2014, 9:44 pm

    HI Anup I see u help a lot in here… nice to know that there are some good people out there… I tried your system but still its the same. iv got this stupid spaceship game that I did not install and its all ways on the web page when I open .. how do I take it off and what would be the best way to get rid of that “recover webpage” that all ways pop up too.. thanks in advance

    • Anup Raman March 22, 2014, 4:47 am

      Hi Neo,
      There are 5 steps which is guaranteed to fix the problem.
      1) Try IE optimiziation.(I hope you already did that. Just making sure, you did that properly as explained)
      2) Disable add-ons. Did you check by disabling all add-ons? If the issue seems to be fixd after disabling all add-ons, enable add-on one by one till you reach the add-on which created the error message.
      3) If the issue is still not fixed. Try Reset option in Advanced Tab in Internet Options. This will reset IE to original manufacturer settings.
      4) Go to Control Panel -> Programs and Features. Check for any suspicious looking toolbar and programs that might be related to the spaceship game. Remove it.
      5) Install free software Ccleaner. It is considered one of the must have software for any windows system for cleaning junk files. Inside Ccleaner, go to Tools option, then Startup. On the right side, click on Internet Explorer. You might see a lot of startup entries for IE. Remove the unwanted. (I am sure you might find something related to spaceship game there)

      Hope this will get the problems fixed. Appreciate if you can update the result.

  • Roland March 1, 2014, 8:44 am

    I’m an IT Consultant and one culprit that I find regularly with Internet Explorer slowdown problems is Rapport from Trusteer. This is often offered to users by their banks if they are signed up for online banking and although its intentions are honourable, it does have a reputation for crippling computers, especially when running IE. You can try contacting Trusteer for a solution but most of the time I end up uninstalling it. Just one other think to check anyway, for what it’s worth.

  • Torsten February 13, 2014, 9:38 am

    Spot on with this write-up, I really feel this amazing site needs much more attention.
    I’ll probably be returning to read more, thanks for the advice!

  • Lewis January 3, 2014, 2:38 pm

    I have tried everything in your article, I have a laptop, Lenovo G570 Windows 7 x64 running IE11, upgraded from IE10, same issue. If I do not run IE without “Run as Administrator”, it is extremely slow, the circle of death run round and eventually you get to the page, in the application event log you receive event 1000 and 1001, fault bucket errors, appcrash errors, dllhost.exe and esent.dll. I have checked using four different malware and rootkit programs, it is clean. If I run as an administrator, no errors and runs fine. Next I will downgrade to IE9 or even IE8, or my last choice is a total reload of Windows. I have many years of IT experience being an IT manager, but this one is kicking me a bit, thanks for any suggestion.

    • Anup Raman January 5, 2014, 6:10 am

      Hi Lewis,
      Apologize for the delay in replying.
      Have you tried doing a IE optimization? Have you tried resetting IE to manufacturer settings?
      I suspect this is an issue with add-ons or tool bars attached to IE.
      Also you can check the eventlog for any errors related to IE. It should help you point out the exact cause of this problem.
      Let me know if the solution worked out.

  • Patheya July 25, 2013, 1:12 am

    Are these commands for a 32bit os or for 64bit as well? Mine is a 64bit OS. Thanks for clarifying.

  • Chris July 22, 2013, 3:58 pm

    I tried both of the options listed above, neither worked. Would the fact that my computer is operating in 64 bit instead of 32 bit?

    • Anup Raman July 25, 2013, 9:40 am

      Apologize for the delayed response as I was out of station for a few days.

      It doesn’t matter if it’s a 32 or 64 bit as the files for internet explorer is same for both. Did you try disabling all add-ons. If that fix the issue, try disabling add on one by one, find the culprit and then remove it.

  • John C May 16, 2013, 7:49 am

    Thanks Anup. I was able to get it fixed after doing the first step optimization.No errors till now.Seems fixed to me.

  • Rich Daum March 25, 2013, 2:47 pm

    I play alot of games at Pogo.com. The flash games work fine. The java games leave a Recover webpage every time. Afer i shut down IE 9 they work fine. They also work fine with Forefpx.

    • Anup Raman March 25, 2013, 3:14 pm

      Go to add/remove program or programs and feature option to uninstall Java. If you have multiple instances of Java, remove all. Then re-install it.

      • Rich Daum March 25, 2013, 4:12 pm

        Un-installed all Java and re-installed. Still the same thing. Recover webpage.

        • Anup Raman March 25, 2013, 4:43 pm

          did you check with each add-ons on IE.At first, disable all add-ons and check if the issue is fixed. Then turn on each add-on one by one and check if the issue is fixed.As soon as you face the same problem after enabling an add-on, that one is the culprit.Remove it. If it is an essential add-on re-install. Also do an IE optimization from the link . It should help.

          • Rich Daum March 25, 2013, 5:18 pm

            Disabled all add-ons. Same problem. I un-insalled Java 7 update 17. Went back to Java 7 update 05. EA [ who owns Pogo] popped up and said I had to up-date to the latest version. How to turn the EA stuff off I have no idea. Thanks for you help.

          • Anup Raman March 25, 2013, 11:29 pm

            This surely is an issue with Java? Can you please try the java uninstall tool from the link Reason: Java installs multiple instances of their different versions in computer. This in turn can create conflicts and file corruption.Java issues rarely happens, but when it happens it is a big headache.Please try this suggestion and let me know the result.

  • Lenny December 30, 2012, 11:29 am

    Thanks for the awesome article.Issue fixed.

  • Mark October 14, 2012, 7:02 pm

    This is one of the no nonsense blog I have seen in a long time.Explanation is simple and love the way you try to educate your readers.Subscribed to your blog.

  • Rhandy October 14, 2012, 9:23 am

    Same issue here.problem with shockwave flash player.removed and reinstalled it.now everything seems to be working fine.Thanks to you.

  • James October 12, 2012, 10:16 am

    Thanks Anup.very informative post here.

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